Frequently Asked Questions

Have a question that isn’t answered here? Contact us.

GallantMEDIA may require a deposit or down payment in advance of starting your project. This helps to offset some of our initial costs as well as secures our working relationship. Deposits are non refundable.

We accept Visa, Mastercard, AMEX, Paypal, Debit, Cash or business cheque. Need to make an online payment? Visit our payments page.

Our clients can choose to remain on a strictly hourly basis or may choose from several yearly maintenance plans. Purchasing a block of time in advance will give you a much better rate over going hourly. Maintenance plan hours may be used towards updating sales, specials, pictures, content, products etc. Contact us to find out more about our website maintenance packages.

GallantMEDIA may, unless otherwise requested, use pre-made website templates as a base for your design. These templates are fully customizable. In most cases we could use the same template for two different companies and the finished products would look nothing alike. We use these templates simply to save you time and money.

Creating a custom, original design from scratch could take upwards of 20 hours alone, before any of the coding is done, where as we can purchase a pre-made template much cheaper and spend only 2 hours customizing it, for example, saving you hundreds of dollars. Depending on your needs, however, we can certainly create a custom, original design.

Are our prices the lowest in the industry? No.
Are our prices the highest in the industry? Absolutely not.

With GallantMEDIA you get fast, friendly, professional service at a very competitive price. We focus on our superior customer service skills and less on the confusing technical jargon, just ask our current clients. We’re one of the largest and fastest growing design companies in the area for a reason. We would much rather be accessible and affordable to any size business than to just a few larger ones. Sure, we could charge the industry standard of $75-100/hr, but we’re not trying to get rich at the expense of the little guy. Our large client base allows us to keep our pricing affordable.

We can certainly work with any web hosting company and/or domain registration company you’ve chosen to deal with. We do recommend, however, that if you haven’t yet registered a domain name and/or hosting to let us handle that for you. If desired, we can even switch a domain name and hosting account from one company to our provider.

We deal with the same hosting company for 99% of our clients because they’re safe, secure, easy to deal with and offer some of the most competitive pricing in the industry. Also, some website scripting or coding requires certain server requirements that your hosting company may or may not provide, therefore it’s optimal if we can register the domain name and hosting for you as we’ll know what’s required and what’s offered.

GallantMEDIA works quickly to make sure that your customers can find you online as soon as possible. When the moon and stars have been aligned just right we’ve built websites in just a day, though depending on many different influences, this can take up to several weeks or longer. GallantMEDIA specializes in quick, professional service! Rush projects that require work to be completed outside of scheduled timelines or that push another job already in progress may be billed at a higher rate unless special arrangements have otherwise been made in advance.

Total cost ultimately depends on how many pages, images and how much content you’re looking to put into your website. For example, building an online store full of merchandise takes longer than building a simple informational website. One thing we can guarantee is that you’ll never pay for more than the time it takes us to build it for you. Contact us for a free quote.

GallantMEDIA provides a comprehensive range of web, graphic and advertising design services as well as professional business audio, video and photography packages. We can create everything for your business needs online or for print. Our website hosting packages start at just $65.00 per year and include tons of space for all of your website files and traffic, email addresses @yourdomain.com, website statistics, databases and much more.

Have a product or service that you’d like to sell online? Just because you’re a small local business, doesn’t mean you have to BE a small local business! Sell your products or services 24/7/365, around the world!

Let us create a full e-commerce, database driven website that processes online credit card transactions, manages customer accounts, tracks product views and orders, upsells and much more! Accept money while you’re sleeping! Upload, edit and maintain your own catalogue of products or let us maintain it for you. Contact us today to see if an e-commerce website will work for your company!

Absolutely not… that’s what we’re here for. We work together closely, from inception to completion, to ensure that you know what’s going on every step of the way… in plain English, not computer and technical jargon!

Absolutely. We’ve dealt with many companies who were being charged too much for design and not receiving fast, professional service, who have switched to GallantMEDIA. We can simply take over maintenance of your current website, freshen up your existing design or rebuild it from the ground up. It’s easy to switch and we might be able to save you hundreds or even thousands of dollars per year!